Questions worth asking
Know what you are buying.
A clear offer should stand up to practical questions. Here is how the role, time, costs and delivery commitment fit together.
What does a fractional CMO do for a healthcare practice?+
A fractional Chief Marketing Officer provides part-time marketing leadership. The role brings your strategy, budget, staff and suppliers into one coordinated plan. It is designed for practices that need senior direction without creating a full-time executive role. The work and time allocation are agreed before delivery starts.
How is a fractional CMO different from a marketing agency?+
An agency is usually engaged to deliver work in particular channels. A fractional CMO coordinates the wider plan, budget and priorities, then directs the people delivering it. We can manage existing agencies or scope delivery through The Practice Engine. Hands-on campaign work is included only when it is expressly listed in your agreement.
How much does a fractional CMO cost?+
Starter begins at $4,000 per month. Growth and Scale are quoted to match your practice, locations and agreed work. The Practice Growth Audit is $3,300 one-off. Your quote sets out the scope, time allocation, fees and GST treatment before you commit. Advertising spend and existing supplier fees are separate.
How often will we meet, and how much time do we get?+
Starter includes a monthly strategy meeting. Growth and Scale include weekly sessions. The total time allocation, preparation, supplier coordination and reporting are set out in your written scope. We do not apply one hours-per-week promise to every practice or package.
Do we need to replace our existing agencies?+
No. We can work with your current team and suppliers, set clearer briefs and coordinate priorities. If a supplier change is worth considering, we explain the reasons and you make the decision. Supplier costs stay separate from the Fractional CMO retainer.
How many services are included, and what does unlimited mean?+
Starter covers up to 3 selected services. Growth adds 3 more, for up to 6 in total. Scale has no cap on the number of services in your plan. Each selected service has an agreed strategy, management responsibilities and delivery scope. Unlimited refers to the number of services, not unlimited hours, campaigns, content or project work. You can select services such as Google Ads, healthcare SEO and social media. Hands-on campaign work, website builds and content production are included only when listed in your agreement. Advertising spend, software and existing supplier fees stay separate unless expressly included in your quote.
Can we start with a one-off audit instead of a monthly plan?+
Yes. The Practice Growth Audit is a standalone $3,300 one-off service. It reviews your current marketing and sets priorities for a written plan. You can enquire about the audit or a separately scoped project without choosing an ongoing tier. An audit does not commit you to a retainer.
What does the 90 Day Delivery Commitment cover?+
Before work starts, we document the agreed deliverables, milestones and review points. If an agreed item within our control is incomplete at day 90, we continue that agreed work at no management charge until it is complete, subject to the written agreement. The commitment covers work we control, not patient numbers, revenue, rankings or advertising platform outcomes.
Is there a lock-in contract?+
There is no lock-in contract for the ongoing plan. Cancellation requires 30 days' notice. Your written agreement sets out the notice process, any work already approved and any separate supplier or project commitments.
Do you work with regional practices and multi-location groups?+
Yes. We support healthcare practices across Sydney, Melbourne, Brisbane, Perth and regional Australia, with strategy sessions delivered remotely. Scale is designed for groups and franchise networks that need coordinated planning across the locations included in their scope.